Quality Guarantees

We guarantee that you’ll receive a high quality, thorough and accurate inspection based on the InterNACHI Standards of Practice. This includes serving you with honesty, integrity and without any conflicts of interest. Which means our services will be rendered without any intention of getting you to purchase related repair, abatement or mitigation services from us.

Furthermore, our professional Inspectors and everyone on our staff will always treat you with respect and handle your feedback, questions and/or concerns in a professional, ethical and timely manner. If for any reason you are not fully satisfied with our services, we promise to do all we can to make it right.

And, because you need professionals you can depend on even after the job is done, we include the Hero Home Inspection Guarantee at no additional cost to you.

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Also because we are members of Internachi, we are also able to offer you another guarantee.  If your participating inspector misses anything, we’ll buy your home back.

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And now for the “fine print”:

  • It’s valid for home inspections performed for home buyers only by participating InterNACHI® members.
  • The home must be listed for sale with a licensed real estate agent.
  • The Guarantee excludes homes with material defects not present at the time of the inspection, or not required to be inspected, per InterNACHI’s Residential Standards of Practice.
  • The Guarantee will be honored for 90 days after closing.
  • We’ll pay you whatever price you paid for the home.

InterNACHI’s $10,000 Honor Guarantee

InterNACHI is so certain of the integrity of our members
that we back them up with our $10,000 Honor Guarantee.
InterNACHI will pay up to $10,000 (USD; maximum collective aggregate) for the cost of replacement of personal property lost (and not recovered, restituted or insured) during an inspection and stolen by an InterNACHI-certified member who was convicted of or pleaded guilty (or no contest) to any criminal charge resulting from the member’s taking of the client’s personal property.  Claimant agrees that the exclusive venue for any action against InterNACHI arising out of this Honor Guarantee is the District Court in Boulder County, Colorado.  InterNACHI’s Honor Guarantee is valid in all of the U.S. and Canada.

 

Lastly for those with little ones, we also provide a very important guarantee. 🙂